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Terms and Conditions

Making a Purchase

Making a purchase from Attention to Detail could not be easier. Just browse our store, select any items you wish to buy, where necessary state personalisation details in the box provided or select options from the drop down menu and add the item to your shopping basket. After you have finished your selection, click on 'Checkout' where you will be asked for some details and payment to complete the order.

When confirmation of your Attention to Detail order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing where we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We reserve the right to temporarily remove any item for sale from our website and to completely discontinue any item. This may be caused due to a problem with a third party supplier and hence there may be a delay from when the decision is made, to the item being removed from sale. If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item will be given.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Payment Security

When the order is placed on our website, you will be re-directed to either Worldpay or PayPal (depending on your choice) where your payment will be processed using the highest levels of security. No card details will be saved on our website.


Please note that the product images may, from time to time, be slightly different. In some instances the product image will be for illustrate purposes only and will not show the actual physical item but instead a computer mock-up of what the product will look like. We will endeavour to show the physical product where we can. Depending on the type of screen or monitor, the colour and shades of the images may appear different.


We aim to dispatch most products within 5 to 10 working days as each item is made to order. During busy periods this may increase but it will be clearly stated on our home screen. Dispatch times are only a guide and will also depend on items being in stock and availability from suppliers. If you are unsure if you will receive your item in time please contact us before placing an order. 


Should the item be out of stock we will contact you and give you an estimated delivery time. If this is not acceptable to you then we will offer you an immediate refund and cancel the order.


If you purchase multiple items together they should be delivered together but please note that this cannot be guaranteed (due to size, weight and availability of the item etc).


Some items we send are done so via first class Royal Mail which is not insured. Delays in the postal service can happen, in the event of an item you have ordered not being delivered to you, please contact us as soon as possible so we can resolve the matter. In the event of a dispute with Royal Mail where they state the item has been delivered but you have not received it we will require you to contact the police to get a crime reference number.


When we use a courier service the items are insured until it reaches your address. Some items may need a signature upon arrival depending on the item.


Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf and we will endeavour to have your order delivered to your UK address within 14 working days. This excludes weekends and bank holidays.


As delays can happen and be unforeseen, Attention to Detail accepts no liability for any delay or failure to deliver within our estimated time-scales.

It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.


As mentioned, some items delivered may require a signature. Please ensure you are available for the signature request. If a person, other than the named customer, from the specified delivery address signs for the delivery, the liability for that item still belongs to the named customer.


When you receive your delivery from the courier it is VERY IMPORTANT that you check the packaging and contents of your parcel and that its condition is good WELL BEFORE you sign the delivery note. In the event of damaged or missing items please do not accept the parcel from the courier and inform us immediately.

When your order has been confirmed we can not amend any of the personalisation details, colour of clothing, sizes etc so please double check all requirements are correct before placing an order. If you make a change before supplies or work has begun on your order for example by contacting us straight away we will be happy to try and amend it for you. 

Reaching Us

If you need to reach us, you can contact us via our Facebook or Instagram pages or E-mail us using the information on the contact page.

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