FAQ's

We offer free delivery when you spend over £75. For orders less than £75 delivery is £4.95.

We aim to dispatch your item within 5-10 working days, however, this may increase during peak times. We cannot give exact delivery dates but you will be notified via Email once your order has been dispatched. If your order is likely to exceed the estimated dispatch time you will be notified via E-mail. Please note we cannot be held responsible for any courier or Royal Mail delays but we always aim to have your order disptached within the time stated above. *Please note: Working days do not include weekends. Some of our items need to be ordered in once your order has been placed. If there is any delay with your order being dispatched you will be notified via E-mail.

Unfortunately, due to the nature of handmade gifts, once an order has been placed it cannot be changed. You are asked to confirm your personalisations & order details by ticking a box when you checkout.

We currently do not offer a tracking service however, you will be kept up to date with the status of your order via Email updates.

Please note dispatch times can vary depending on stock availability and during peak periods. We always aim to dispatch your order within 5 to 10 working days (exlcuding weekends and bank holidays). If an item is out of stock and needs to be ordered in to fulfill your order you will be notified via E-mail where you will have the option to wait or recieve a refund. Due to the nature of the items we sell, they are hand made to order so please allow the maximum dispatch time stated before contacting us for order updates. All order status updates will be emailed to you & you will be notified via email as soon as your order has been dispatched.

You will receive a confirmation E-mail as soon as your items have been dispatched. If you have registered when placing your order then you can login to check the status of your order.

If you miss your scheduled delivery the courier or Royal Mail should leave a ‘sorry we missed you’ card. You will then be able to arrange a re-delivery or collection from your local sorting office. We use a range of couriers so these options may vary. If a re-delivery or collection is not arranged then your item will be sent back to us usually after 1 week. We reserve the right to charge you for a re-delivery.

We offer standard delivery anywhere in the UK.

We currently accept PayPal, Debit Cards & Credit cards. Unfortunately, we cannot accept orders over the phone.

For personalised products these items are unfortunately non-refundable. If the item has arrived damaged or incorrect then we will replace the item as long as we are at fault. Any damages/errors must be reported within 5 working days of the item being delivered. Please send us an email including a clear image of the fault to info@attentiontodetailgifts.co.uk For non personalised items we are happy to accept refunds if the item is returned to us within 14 days. The item must be returned in its original condition and packaging. The buyer is responsible for paying any return postage. Please include a note inside the parcel with your order information such as order number and reason for returning.